Refund policy

Return and Refund Policy

At KookyFun, we want you to be happy with your order. Please read this policy carefully before purchasing.

All Sales Are Final

Due to the nature of our products and fulfillment process, all sales are final once an order has been placed. We do not accept returns, exchanges, or cancellations for reasons such as change of mind, incorrect size selection, incorrect color selection, or buyer's remorse.

By completing a purchase on our website, the customer acknowledges and agrees to this policy.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not the item you ordered, please contact us within 30 days of delivery at:

hello@kookyfun.com

Please include your order number, a description of the problem, and clear photos or a short video showing the item and the packaging it arrived in. Our team will review your case and determine the best solution when applicable.

Order Cancellations

You may cancel your order for a full refund at any time before it enters processing. Email hello@kookyfun.com as soon as possible with your order number. Once an order has been packed or shipped, it can no longer be cancelled.

Non-Refundable Add-Ons

Optional services purchased at checkout, including:

Shipping Protection

are non-refundable once the order has been placed. These services are provided immediately upon purchase to extend coverage and protection for your order and therefore cannot be canceled or refunded after checkout.

Parcels Not Received

If tracking shows your parcel as delivered but you cannot find it, please check with everyone at your address and the mail area of your building first, then contact us. If your parcel is confirmed lost in transit, we will send a replacement or issue a full refund.

Refund Eligibility

Refunds are only considered in cases where the item received is confirmed to be damaged, defective, or incorrect. We reserve the right to deny refund requests that do not meet these conditions.

How Refunds Are Issued

Approved refunds are issued to the original payment method used at checkout. Once we process the refund, please allow 5 to 10 business days for it to appear on your statement, depending on your bank or card issuer.

Shipping Issues

Once an order has been shipped and a tracking number has been provided, KookyFun is not responsible for delays caused by carriers, customs, incorrect shipping addresses, or failed delivery attempts.

Customer Agreement

By placing an order with KookyFun, you confirm that you have read, understood, and agreed to this Return & Refund Policy.

For any questions, please contact us at: