Shipping policy

Thank you for shopping with KookyFun. Please review this policy carefully before placing your order.

Order Processing Time

All orders are processed within 2 to 5 business days after the order is placed. Processing includes order confirmation, quality check, packaging, and preparing your order for shipment.

Processing times may be slightly longer during holidays, high-demand periods, and promotional sales.

Shipping Time

Once your order has been processed and shipped, estimated delivery time is typically 6 to 10 business days.

Delivery times are estimates, not guarantees. They may vary depending on your location, carrier delays, customs processing, weather, and other circumstances outside our control.

Shipping Cost

We offer free worldwide shipping on all orders. Any optional services added at checkout, such as Shipping Protection, are charged separately and are shown to you before payment.

Tracking Information

Once your order ships, you will receive a tracking number by email so that you can follow your package until it arrives. Please allow a few days for tracking to begin updating after the number is issued by the carrier.

Customs, Duties, and Import Taxes

Orders shipped outside Canada may be subject to customs duties or import taxes charged by the destination country. These charges are set by your local authorities, are the responsibility of the customer, and are not included in the price paid at checkout.

Shipping Delays

While we do our best to ensure timely delivery, KookyFun is not responsible for delays caused by shipping carriers, customs inspections, incorrect shipping information, weather, or other unexpected events.

Incorrect Shipping Information

Customers are responsible for providing a correct and complete shipping address at checkout. If an order is delayed, lost, or returned because the address supplied was incorrect or incomplete, KookyFun is not responsible for replacement or refund costs.

If you notice a mistake in your address, email hello@kookyfun.com immediately. We can usually correct it before the order ships, but we cannot change an address once the parcel is in transit.

Lost or Undelivered Parcels

If your tracking has not updated for 14 consecutive days, or the estimated delivery window has passed by more than 10 business days, contact us at hello@kookyfun.com and we will open an investigation with the carrier on your behalf.

Contact Us

For any shipping questions, please contact us at:

hello@kookyfun.com

By placing an order with KookyFun, you confirm that you have read, understood, and accepted this Shipping Policy.